Terms & Conditions
Last updated: November 2026
Nature of service
CounselBridge provides guidance and procedural support to borrowers in financial hardship. We are not a lender, bank, NBFC or collection agency, and we do not lend money.
No guaranteed outcome
Any repayment plan, restructuring or settlement is at the sole discretion of your lender. We do not promise any waiver, reduction or particular result, and we cannot issue closure or settlement letters.
Payments
Our service fee is set out in your service agreement and is payable only through official CounselBridge payment links. Amounts agreed with lenders are paid by you directly to the lender after you receive their written confirmation.
Your responsibilities
You agree to provide accurate information and to consider resolution only in cases of genuine financial hardship, after exploring all options to meet your repayment obligations.
Not legal or financial advice
Information on this website is general in nature. Advice specific to your situation is provided only after consultation.